Troubleshooting
Missing mail
Check these in order:
- Screening.
- Quarantine.
- Search for it.
- Settings → Inboxes. A typo in the address creates a different inbox.
- For a domain you added, Settings → Domains. See A record won't verify.
If a person sent it, ask whether they got a bounce message.
Search skips Trash and Quarantine.
Search for it, since mail in a hidden category stays out of Everything. If a rule on that inbox has Auto-delete, the email was permanently deleted on schedule. See Auto-delete.
Open Trash and choose Restore. The email comes back marked as read. See Restore.
Rules and categories
When several rules match, the last one's category wins. Open Inbox settings from the email's menu, fix the rule, then choose Reprocess on the email. See Rule order.
Rules run on mail that arrives after you save them. To apply them to mail already here, select it and choose Reprocess. See Apply changes to existing mail.
A notification needs a rule with Send a push notification that matches the email, and this device enabled under Settings → Notifications. See Notifications.
To tell a sender apart, give it its own category.
Unwanted mail
Turn on screening for the domain under Screening → Domains. For an address that already has an inbox, add a Bounce rule to that inbox. See Screening.
Open the email and choose Unsubscribe. The button appears when the email carries unsubscribe instructions. To unsubscribe from future mail automatically, add a rule with the Unsubscribe action. See Unsubscribe.
Add a Bounce rule to that inbox. See Bounce.
Sending and forwarding
Sending needs a paid plan. A domain appears under From once Sending is ready under Settings → Domains. See Billing and plans.
Check these in order:
- A paid plan, and mail received on a domain you own.
- The destination address, verified under Settings → Forwarding.
- Sending ready for the domain the mail arrived on, under Settings → Domains.
- The rule was saved before the mail arrived. To forward existing mail, select it and choose Reprocess. Each email forwards to an address once.
See Forward to.
A new domain has little sending reputation, and its first messages can land in spam. Reputation builds over a few weeks of normal sending. See Mail from a new domain lands in spam.
Other questions
Yes. Create an IMAP user under Settings → IMAP users. Each one connects one inbox to any IMAP client. See Mail apps.
Yes. Mail is encrypted in transit with TLS and encrypted where it's stored.
Still stuck? Open Support in the app, or email [email protected].