Help

Settings

Appearance, forwarding addresses, IMAP credentials, swipe actions, DMARC reports, and deleting your account.

Open Settings in the sidebar for the things that aren't part of daily reading. Most tabs have a guide of their own: Categories, Rulesets, Inboxes, Domains, Billing, and Notifications each link out. This page documents the settings that live only here: appearance, swipe actions, forwarding addresses, IMAP users, DMARC reports, and deleting your account.

Appearance

A three-way switch: Light, Dark, or System. System follows whatever your OS is set to and updates live when the OS preference changes. The choice persists per device, so set it once on your phone and once on your laptop.

This tab also sets how the main email list shows conversations. Threads, the default, collapses each conversation into one row showing its latest message, with a count of how many messages the conversation holds. Individual emails shows every message on its own row. The setting affects the main email list only. See Reading and managing email for how grouped rows behave.

Swipe actions

On a phone or tablet, swiping an email row runs a quick action. A short swipe reveals the action; a full swipe triggers it. You set the left and right directions independently:

  • Swipe right drags in from the left edge.
  • Swipe left drags in from the right edge.

Each direction can be set to Mark read/unread, Delete, or Pin/unpin.

Forwarding

Add an address, then enter the code from the email Jade sends it, or open the link in that email. Verified addresses appear under Forward to in the rule editor. An address can be removed once no rule uses it.

IMAP users

IMAP users are app-specific credentials that let you connect a standard mail client (Apple Mail, Thunderbird, mutt, K-9 Mail, anything that speaks IMAP) to a Jade inbox. Each credential connects one inbox, so you can read and send from that inbox in the mail client you already use.

Creating an IMAP user

  1. Add the credential

    Open the Create IMAP user form and select Create. Pick which inbox the credential should connect to, then pick which of your owned domains it appears under (the username your client logs in with will be <local-part>@<that-domain>).

  2. Copy the password

    Jade generates a password and shows it once, immediately after creation. The password is never shown again, and Jade keeps no readable copy. If you don't copy it now, you'll have to revoke the credential and create a new one. There is no recovery path.

  3. Open the credential's detail page

    Click into the new IMAP user. The detail page lists every connection setting your client needs, such as host, port, TLS mode, username, and password, for both IMAP (receiving) and SMTP (sending).

Connection settings

Use these in your mail client's manual setup. They're shown on every IMAP user's detail page so you can come back if your client asks again.

Incoming mail (IMAP)

SettingValue
Hostimap.jade.email
Port993
TLSRequired (implicit / SSL)
Usernamethe full address shown on the detail page
Passwordthe one Jade showed you at creation

Outgoing mail (SMTP)

SettingValue
Hostsmtp.jade.email
Port465
TLSRequired (implicit / SSL)
AuthPLAIN or LOGIN
Usernamesame as IMAP
Passwordsame as IMAP

Revoking

Click Revoke on the user's row. The credential stops working immediately; any client still trying to use it will get a login failure the next time it checks for mail. Lost passwords aren't recoverable, so revoke and create a new one.

DMARC reports

DMARC reports show how mail claiming to come from your domains is authenticating, one card per owned domain. Each card summarizes the last 7 days: the aligned pass rate, how many reports and messages it covers, and how many distinct sending IPs appeared. Click a domain to see the per-report detail.

Reports arrive from receiving providers within about 24 hours after you publish a DMARC record for the domain, a TXT record along the lines of v=DMARC1; p=quarantine; rua=mailto:dmarc@<your-domain>. Until then the card reads as waiting for its first report.

Delete account

Open SettingsAccountDelete account on the web, or SettingsAccountDelete Account in Jade for iPhone. After you confirm:

  • Jade access, incoming-mail processing, sending, IMAP, MCP, and notifications stop immediately.
  • Permanent deletion is scheduled 30 days later. Sign back in and choose Restore my account before deletion begins if you change your mind.
  • You can instead choose Delete permanently now. The request becomes irreversible immediately, and Jade permanently deletes the account within the next day or two.
  • An active subscription is made nonrenewing. Restoring the account restores renewal only when Jade can safely undo the same still-current cancellation; Jade does not silently create a replacement subscription or promise a refund.
  • A subscription bought in Jade for iPhone is billed by Apple, and only you can stop it. Deleting your Jade account does not cancel it. To stop renewal, cancel it on your iPhone in Settings → your name → Subscriptions.
  • Domains you bought remain registered to you at the registrar. Jade removes its mail routing and stops receiving or sending mail for them.

Permanent cleanup removes active mail, attachments, inboxes, categories, rules, settings, device registrations, and the Jade sign-in identity. Encrypted backup copies age out on the separate schedule described in the Privacy Policy and are used only for disaster recovery. If you used Sign in with Apple, also remove Jade from your Apple Account's Sign in with Apple settings to revoke that authorization. Jade sends a confirmation to your sign-in email after permanent deletion is complete.